1 BOOKING. A boat is not booked until the completed and signed Booking Form together with a deposit of approximately one third of the total Hire charge has been received by the Company and confirmed in writing.

2. BALANCE OF HIRE CHARGE. The Hirer, upon making a booking becomes responsible for the whole of the Hire Charge and the balance must be paid 6 weeks before the commencement of the Cruise. No reminders will be sent other than invoice on receipt of deposit.

3. CANCELLATION. Should the Hirer wish to cancel the booking he/she shall immediately notify the Company and return the confirmation. If the hirer has joined our cancellation scheme and qualifies he/she will be refunded for the full cost of the holiday (minus 1/6th of hire fee for administration costs), otherwise he/she is still responsible for the entire cost of the holiday and is advised to claim on his/her own holiday insurance.

4. HIRERS. Bookings will not be accepted from Hirers under 18 years of age. Mixed parties preferred.

5. ANIMALS AND BAIT. House-trained pets only may be brought. Live bait may not be taken on board without prior arrangement with the Owners.

6. RETURNABLE DEPOSIT. A total sum of £100 per booking is added to all cruise accounts as a damage and accident deposit. During the week following the cruise this sum will be returned to the Hirer less any deductions in respect of loss or damage. Late return of boats are charged at £20 per hour and excessively dirty condition charged accordingly.

7. BOOKING PERIOD. Boats are booked from Saturday approximately 2.30 p.m. returning at 9.00 a.m. the following Saturday, except 'Mallard' -2.00 p.m. Friday, returning 9.00 a.m. Friday.

8. RETURN OF BOATS. Boats must be returned at the end of the cruise in a clean condition and vacated at the agreed time and place. The Hirer is responsible for allowing sufficient margin of time for contingencies. The Company reserves the right to claim £20.00 per hour from the Hirer for late return, plus any additional expenses incurred by the Company as a result of the late return.

9. INSURANCE. Insurance of the boat and the hirer's liability to other parties (up to £1,000,000) included in the Hire Charge. Hirer's personal effects are not covered by this insurance.

10. EQUIPMENT. The Hirer undertakes to report, and may be requested to pay for any equipment lost, broken or stolen or damaged. Unsuitable substitutes are not accepted.

11. ACCIDENTS. The Hirer must report immediately by telephone to the Company any accident to the boat or its equipment or to waterway property, whether or not other boats are involved and shall proceed as instructed by the Company. The Hirer shall not at any time admit to any liability for any accident to any third party and shall not put any repairs into the hands of any firm without the Company's permission.

12. NAVIGATION. No boat may tow another, travel after sunset or before sunrise, or navigate any tidal waters without prior written permission of the Company. The Hirer shall at all times comply with instructions given to him by the Company or the Waterways Authority.

13. AVAILABILITY OF CRAFT. If due to circumstances beyond its reasonable control such as flooding or significant damage, the Company is unable to provide the Hirer with the boat booked or a suitable alternative, alternative dates of the same value will be offered but no refund will be given.

14. HIRER'S PROPERTY. The Company accepts no liability for any loss or damage to Hirer's property whilst upon the craft or premises of the Company, however caused.

15. RESTRICTED CRUISE. The Company accepts no liability and shall not be bound to make any financial adjustment in the event of cruising waters being restricted through repair works, floods, drought or any other cause beyond the control of the Company.

16. BREAKDOWN. The Hirer shall have no claim upon the Company as a result of any breakdown or failure of its engine or equipment. Where such breakdown is caused by negligence of the Hirer, the Company shall have the right to claim upon the Hirer in respect of expenses involved in rectifying the matter.

17. INSTRUCTION. No boat will be allowed out to new clients until instruction has been given. In the interest of safety, the Company reserves the right not to hand over the boat to anyone whom it deems unsuitable due to ill health, disability, inexperience or any other reason when to do so would in the Company's opinion lead to a serious risk of accident or damage.

18. WEBSITE. All descriptions and diagrams are generally accurate, however the Company cannot be held responsible for minor inaccuracies.

Unfortunately due to unforeseen events you may be prevented from taking your holiday, this is why we strongly recommend you join our scheme.

Once you have completed the booking form and returned it with your deposit the booking is then secure and you are liable for the full price, even if you are prevented from taking your holiday.

Under our scheme you pay £2.35 for every £50.00 of the total hire fee including vat. Example: total hire fee £500.00 = you pay £23.50

Our scheme is open to all UK residents. Customers from overseas should take out their own cancellation insurance.

The following is a summary of the cancellation scheme cover. It is applicable to all members of your party as shown on your booking form. The company will reimburse the cost of your holiday (minus 1/6th hire fee for administration costs) at any time up to and including the day before scheduled day of departure.

Qualifying circumstances
• Death, illness or injury of a member or the party listed on the booking form (certified in all cases by a qualified medical practitioner)
• Compulsory jury service or witness call.
• Redundancy qualifying for payment under the current Act(s).
• Cancelled leave of U.K. forces.
• Compulsory quarantine.

N.B. If you choose not to join our scheme and have to cancel your holiday YOU ARE STILL LIABLE TO PAY THE WHOLE COST OF THE HIRE FEE.